Keynote Speeches Ron Kaufman's motivational keynote speeches are packed with practical content, upbeat humor and extraordinary stories from the stage. Your audience will be informed, inspired and motivated to take immediate positive actions.

Ron tailors his presentations to meet the needs of your group. Speech title, contents, examples and illustrations can all be customized to ensure your program's success. Detailed topic outlines and industry-specific testimonials are available upon request.

The Secrets of Superior Service™

Proven principles for successful service quality.
This popular presentation delivers hard facts with lots of humor. Ron's practical information will help you improve your service now and keep your customers coming back for more.

Key Learning Points:

		See the world from your customer's point of view.
		Understand the importance of excellent product, delivery and service mindset.
		Develop strategies and tactics to "manage" your customers' rising expectations.
		Shift from Blame, Shame and Justify to Taking Personal Responsibility.

Create satisfied, loyal customers

Partnership Power!™

Get more from the relationships that matter to you most.

Ron will show you and your team how to build strong partnerships with customers, external suppliers, strategic allies, internal departments and team members.

Your group will enjoy Ron's presentation that is packed with practical examples and real-world techniques, including provocative examples of companies that succeeded -- and those that failed!

You will understand how to diagnose your company's current dynamics with Ron's "Four Styles of Interaction." He will also show you how to apply his "Four Quadrant Improvement Model" that will strengthen your business and boost your partnership building skills.

A hard-hitting wake-up call.

Customer satisfaction is no longer enough to ensure customer loyalty. Expand your team's focus from zero defects to zero customer defections, from rapidly filling orders to creating fulfilling futures. Loyal relationships of the future are built by your actions . . . today.

Key Learning Points:

		Mobilize your team's mindset to go beyond customer satisfaction.
		Ask the right questions to move with your customers into the future.
		Build customer intimacy for better partnerships and higher profits
		Align your organization to achieve long-term successful relationships.

Create and capture precious customer loyalty!

Service Recovery - from the Customer's Point of View

Harness the power of effective service recovery.
When things go wrong, don't just run and hide! Mistakes and bloopers in business can bring back a gold mine of happy customers and positive word of mouth. Create a potent strategy to "bounce back." Seize the opportunity today!

Key Learning Points:

		"Fixing the problem" only begins the process of service recovery.
		Effective service recovery can yield a higher level of customer loyalty than if the problem never happened!
		Service recovery is an investment that pays off handsomely in repeat business and positive word of mouth.

Ron Kaufman LIVE! Reaching out to inspire your audience with energy, ideas and humor.

Unbelievable! - Smashing Through to a Winning Performance

High-energy and very motivating. Ron walks your team up the stairs from Basic and Expected to Desired, Surprising and even Unbelievable levels of achievement. Reach for higher targets in sales, performance and customer service. Audiences talk about this upbeat presentation for a l-o-n-g long time.

Key Learning Points:

		Service recovery is an investment that pays off handsomely in repeat business and positive word of mouth.
		What is Surprising today will become Expected and even Basic tomorrow.
		You must experiment, innovate and constantly improve -- just to stay where you are!
		Incremental improvements are fine, but also aim for quantum leaps.

Your Unbelievable! mindset is a powerful tool for high achievement.

No matter what your organization, your position, your event purpose or your theme, Ron will tailor and fine-tune this presentation/workshop to help you achieve you the results you need.

Yes, you can achieve superior service, increase customer loyalty, build strong partnerships, and dynamic cultures and teams. You can do it all with this highly customized presentation/workshop, "UP Your Service!™"