Ron Kaufman is the world's leading educator and motivational speaker for uplifting customer service and uplifting service cultures.
Providing superior service is essential to continued success in a competitive world but too many executives still regard service as "the fuzzy stuff" – they don't know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers' rising expectations and immediately improve the quality of service delivered at all levels of the company.
At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments and others can use to immediately get more cooperation from - and alignment with - the business relationships that matter the most.
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn't, what your organization should do, and what you must avoid.
Extended workshops and programs can be customized by Ron Kaufman for your group, including service strategy discussions, planning sessions, problem solving seminars and execution-focused, results-generating workshops. Half-day to multiple-day event formats are designed to meet your needs, suit your requirements and achieve your service objectives.
Ron Kaufman is the international customer service consultant.
When company morale needs a shot in the arm, Ron Kaufman provides the medicine.
Ron Kaufman has designed and delivered service improvement programs for our management, country offices, sales teams, ground staff, pilots and cabin crew. He helps us fly high!
Ron Kaufman's vision for Singapore is to become a center for service excellence. He is taking steps to make it happen.
Changi Airport is fortunate to have you as the very first service quality consultant. You set the tone for us and shaped our mindset. Your passion in promoting service culture is infectious.