Engaging Service Vision
Your Service Vision Has Got To Be ENGAGING! (Part Two)
When you are planning something big, important, better, or new, it helps to create a vision that is clear, bold, and powerful. In one word: engaging. Here are more examples of Engaging Service Visions from our clients around the world.
Your Service Vision Has Got To Be ENGAGING! (Part One)
An Engaging Service Vision energizes everyone to focus and fulfill a powerful promise of service. A boring service vision puts people to sleep. An Engaging Service Vision wakes people up, turns people on, and poses a possibility that each team member can understand, embrace, and strive to achieve.
How to craft a unique and powerful service vision
Your service vision should be unique and powerful. Customers should hear it and say, “Yes! This is who you are.” Employees should read it and say, “Yes! This is who we want to be.”
Organizations often have written statements declaring their commitment to superior service. While the intentions are good, many of these statements are not distinctive, motivating or clear.
Here are 3 guidelines you should consider when crafting your service vision:
How Does Singapore Airlines Fly So High?
Profitable every year since the beginning, Singapore
Airlines (SIA) frequently wins international awards for
top customer service and in-flight quality. Here’s how they do it.
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