Uplifting Blog
Engaging Service Vision
Your Service Vision Has Got To Be ENGAGING! (Part Two)
When you are planning something big, important, better, or new, it helps to create a vision that is clear, bold, and powerful. In one word: ...
Your Service Vision Has Got To Be ENGAGING! (Part One)
An Engaging Service Vision energizes everyone to focus and fulfill a powerful promise of service. A boring service vision puts people to sleep. An Engaging ...
How to craft a unique and powerful service vision
Your service vision should be unique and powerful. Customers should hear it and say, “Yes! This is who you are.” Employees should read it and ...
How Does Singapore Airlines Fly So High?
Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top customer service and in-flight quality. Here’s how they do it.
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