Uplifting Blog

Category: Industry Updates

On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture

What is HR’s role in creating a strong and sustainable service culture?

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience.

Harvard Business Review on Revolutionizing Customer Service

The team at Uplifting Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the …

7 Top Trends from 2018 Smarter Services Symposium

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.

UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future.

Ron Kaufman Named #1 Global Guru in Customer Service

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018.

Can Customer Service Be Improved By Closing Your Doors?

Sometimes being closed is the best service of all.

Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing service to customers?

Nobody Asked for Butterflies: Changi Airport

This article on Changi Airport was first published on Bloomberg Businessweek. (Copyright, Ron Kaufman) There you are, wandering through life, when suddenly someone does something …

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…and we’ll be in touch to share more ideas 
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