Can You Really Overhaul a Nation’s Customer Service Culture? Part Two
Some of the building blocks used by nations for engineering an uplifting service culture:
Stay covered with great leadership. True service leadership is not a demand for better performance pointed at the frontline service department. It’s not a campaign slogan that gets splashed across the wall. True service leadership means creating an environment where every member of the team can take the lead in improving and uplifting—from the top down, from the bottom up, and from every position in the organization.