Is it possible to be TOO generous… with your customers or your employees?
Businesses and leaders sometimes hold back because they fear being taken advantage of.
They worry that customers will abuse generous return policies…
Or that employees will slack off if they’re given too much flexibility.
The reality is usually the opposite.
Employees who feel recognized and rewarded for their work are more creative, more engaged, and more motivated.
And customers who feel valued by the organizations they do business with becoming advocates and partners.
Watch the video to discover how I learned the power of joyful generosity.
And then share YOUR thoughts here.
#VideoPosts #OnThePersonalSide #Leadership #BestPractices #ServiceCulture
Join the community and receive free resources, ideas, and invitations.
Below is an Autogenerated Transcript
Hi, Ron Kaufman here.
The fourth influential mentor in my life came to me through the sport of Ultimate Frisbee.
Oh, I got deeply involved in that sport and other flying disc events, tournaments, festivals, family playdays, players associations all over the world. In fact, I ended up being inducted into the Ultimate Frisbee Hall of Fame as a “Johnny Appleseed” who took the rules for the sport all over the world.
Well, there’s one person in particular who had an incredibly powerful influence on me during that time and ever since. His name is Dan, the Stork, Roddick. He’s a person that people in the flying disc world love and cherish, but I want to tell you why he had such a big impact on me. He knew how much I loved the sport and how much I wanted to share it with other people.
One day he said, “Well, how about if I make some business cards that you can then take and share with other people all over the world?” He literally, just on his own idea created for me, “Ron Kaufman International Representative. International Frisbee Disc Association.” Oh, my gosh. Well, that was like deputizing an evangelist to take on the world, and so I did. For eight years after a university education, I did flying disc sports professionally all over the world. One day I was visiting his house. In fact, I was staying at his house, and he said, “Come on, let’s go out. We’ll play some golf.” I said “Okay.” So, we went outside and he handed me this disc.
Now, if you’re not a Frisbee aficionado you just look at it and say it’s another flying disc, but it’s not. If you look at it closely and you know what you’re looking at, this is called a Black Jimmy. It was a tournament disc from an era back in 1976. What makes this one unique is that the circle around the player is printed in black but actually the original series was printed in gold. While there were many hundreds of these, there were far less than 100 of those. Yet, there he was just giving one to me to go play golf. Well, the moment I saw the disc I realized, oh my goodness, this is something incredibly special. I cherished it. I packed it away so that it wouldn’t get damaged. We didn’t play golf with that disc that day, but we played.
Dan Roddick, the stork, taught me this phenomenon of Overt Generosity. Generosity that isn’t asked for, generosity that comes from the playful, joyful spirit of simply giving to others. That is a behavior and a spirit that I’ve enjoyed living all of my life. So thank you, Dan. For the rest of you who don’t know him well, you can just Google in Dan Roddick. R-O-D-D-I-C-K And if you get more than one, then just add the word “Stork.” and you can meet my mentor.