In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular customer service keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!
The Service Keynote is not just about customer service, it’s also about internal service because there is a connection between the quality service that someone gets from colleagues and the experience they can create for customers.
The Leadership Keynote is about leading with a passion for service – and how to implement a proven approach to build a culture of service throughout the organization.
The Culture Keynote is about how to capture the power of service culture to create a sustainable competitive advantage.