A leading distributor and retailer of home appliances and consumer electronics in Mauritius. TheBrandHouse was founded in 2015 from the merger of JM Goupille & Co (1930) and Waterfalls Marketing, owner of the Galaxy retail stores since 1991.
CEO Clovis Wong declared SERVICE a strategic differentiator. The company identified five business activities to benefit from superior service: Retail, B2B, Aftersales, Delivery, and Head Office.
TheBrandHouse partnered with Uplifting Service to implement a service culture program to create alignment for their leadership team on a common service vision and culture building approach.
Going Big, Going Fast
March to October 2016: 350 employees educated on UP principles and tools
April 2016: Strategic building block activities in phases
November 2015: 12 Course Leaders certified to educate and innovate service with quick win improvements
October 2015: CEO and Senior Leaders aligned understanding on service vision and culture building approach