Uplifting Blog
Most Popular Blog Posts
Adding Service Value at Salesforce World Tour in Sydney, Australia (Video Compilation)
Join me for an intense and uplifting day when I speak about Adding Service Value at Salesforce World Tour in Sydney, Australia, packed with insights …
Service Excellence Culture: HR Lessons On How To Build One
What is HR’s role in creating a strong and sustainable service excellence culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more …
5 Best Practices for Creating Uplifting Customer Experiences
Your customers have always been your focus. This is true whether you serve clients, colleagues, patients, visitors, or guests. You create processes to make their …
Keep Your Audience Captivated: How to Choose the Right Customer Service Keynote Speaker For Your Event
We’ve all suffered through bad speeches and disappointing conventions. Dull keynotes, irrelevant presentations, overly simplistic seminars, and lengthy virtual events that drain our energy and …
Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?
We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, and improved.
The Growing Value of Ethical Values at Salesforce
I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended family.
When should you spend more on service experience than on marketing your brand?
When you are creating brand awareness, invest in marketing.
But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then not delivering a great product. But you can fix that by releasing a better product.
The Six Disruptors of Customer Experience
Uplifting Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes:
Ron Kaufman, Keynote Speaker, Podcast Interview
We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational Culture and best practices. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world –including with us here today.
Introduction to The Implementation Roadmap and Service Culture Indicator
The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach is adapted for your organization, then deployed,
reviewed, and carefully managed.
What VALUE will you create with your service today?
Service is taking action to create value for someone else. What kind of value will your service create?
Q&A with Ron Kaufman: Is the Customer Always Right?
Is the customer always right?
Sometimes customers make mistakes, they get confused, they exaggerate, or even lie.
Harvard Business Review on Transforming Customer Service
The team at Uplifting Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section. In this post, we add insights for service leaders and practitioners who would like to know more.
Leading with Service during the COVID-19 Pandemic
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress.
“How Good or Bad is the Service You Provide” by Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement.
Shifting from Service Process to Customer Experience: Challenge #2 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience.
Uplifting Customer Service: A Job from the Inside Out
The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.
And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.
But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.
What is your responsibility in the “Fourth Humanitarian Revolution”?
Revolutions change what is possible and how we live together.
We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, access, and analytics.
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