Menu
Uplifting Blog
Voice of the Customer
It’s Your Turn to Speak Up Today (and be Rewarded)
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with our definition that service is taking action to create value for someone else? What is your opinion about the teaching of Uplifting Service and Ron Kaufman?
How to create loyal customers and brand evangelists in the travel and hospitality industry
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on…
It’s Your Turn to Speak Up Today (and be Rewarded)
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with …
10 Reasons Why Customer Complaints Are Good News (Part Two)
As I wrote about in Part One of this mini series, customer complaints can be great opportunities for you and your team to learn and grow.
As promised, here are five more reasons why you should look at customer complaints as a good thing.
The Value of Customer Complaints: Ten Reasons Why Complaints are a Good Thing (Part One)
Learning the value of customer complaints is an important step in taking your company to the next level.
Service Attitude Builds Loyalty (Never Mind the Mosquitoes)
I recently spent a weekend on an island near Singapore. My Dad and I were looking for an easy get-away in a country that was new to both of us and this one fit the bill. After a few Google searches and price comparisons, we settled on a place to stay. Our “resort” advertised cute wooden bungalows that sit right on the beach, a bar and restaurant with complimentary breakfast, and a driver service from the ferry terminal where we were set to arrive. No big hotels, no pools and no jet-skis – an island away from the city with some true local flavor. I was excited – I was looking forward to reading my book, falling asleep on the beach, and coming home with good memories and visible tan lines.
Google and Motorola – A Customer Service Divorce?
Google has a pretty good reputation for customer service. The world’s largest search engine gives people the results that they need. Their Google Docs suite is free and is a decent replacement for more expensive office suite offerings. Gmail allows millions to operate free e-mail accounts with relatively little spam making its way past Google’s complex filters. Google is a technology company that knows what people want.
Seven Ways to Take Advantage of the Social Power of Your Satisfied (and Not-So-Satisfied) Customers
Today, we tweet about the latest books we’ve read. We let our friends know where we’re eating lunch via Facebook. We Instagram pictures of our latest purchases. We post reviews of the businesses we frequent on Yelp, TripAdvisor, and Angie’s List.
As consumers, many of us have gone social. We love telling people about our latest experiences, and we love hearing about what others have experienced so we know what to do this weekend and what to avoid. Unfortunately, this social reality is something that few companies have fully embraced. Until they do, they’ll be missing out on the social power of their satisfied customers.
The Death of Customer Satisfaction
Every day, a quarter of the world’s population connects via Nokia Siemens Networks infrastructure, products, and solutions. The company serves telecommunications providers and partners in every corner of the globe with more than 70,000 employees throughout 150 countries. This giant business-to-business company is a client of Uplifting Service, and they knew very well that satisfying customers was essential for growth in profitability and market share.
Leveraging the Online Service Experience of Customers
Many of us can recall a story about poor customer service that went viral on the Internet. (Think United Airlines and guitars, or Federal Express and computer monitors.) These negative stories have become legends. Unfortunately, we don’t find as many stories going viral about outstanding quality service.
Search for text below:
