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Service Role Modeling
What is your responsibility in the “Fourth Humanitarian Revolution”?
Revolutions change what is possible and how we live together.
We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, access, and analytics.
Make ’Em Say Wow: Tips for Building a Strong Service Team (Part Two)
In Part One, I explained how you can make it easier for your employees to provide great service to your customers or clients. But delivering great service is only half the battle. You’ll also need to find ways to help your employees sustain their enthusiasm for doing so.
Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One
In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at …
Thanks for your support as #1 Global Customer Service Guru
THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service!
I’ve been nominated for “Global Top Gurus 2020” and appreciate your vote of support.
In the Ocean of Life, a Little Service Means a Lot
What have you done today to put a smile on someone else face? Have you given a little thought, put in a little effort, in …
The 4Es to Cultivating a Better Service Mindset
We often hear leaders say, “We want our people to have a better service mindset.”
What is a mindset?
Here is one example. People often describe other people as either ‘glass half full’ or ‘glass half empty’. What they are referring to is a mindset, a fundamental way to view the world.
Make ’Em Say Wow: Tips for Building a Strong Service Team—Part Two
Your organization is going to get some sand in the gears, and when that happens, it’s your job to keep your people focused and enthusiastic. How do you do that? You find opportunities to educate. You recognize individual successes. You role model what needs to happen and then recognize when other people act as role models. You acknowledge service achievements.
Read on for six tips on how you can strengthen your team by keeping them motivated to provide uplifting service.
Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One
In this two-part blog series, I’ll provide tips on how you can strengthen your service team.
Here, in Part I, we’ll take a look at the steps you can take to make it easier for your employees to provide great service to your customers or clients.
We love receiving great customer service. That’s no surprise. But did you know that great service can actually elicit a physical reaction? A recent American Express Service Study found that 63 percent of its 1,620 respondents said they felt an increased heart rate when they just thought about great service. And for 53 percent of those studied, great service caused them to have the same cerebral response that results from feeling loved. The trick, of course, is developing a customer service team that has the skills to provide such an overwhelming reaction amongst your customers.
Empathy or Compassion. What’s the difference, and which should you apply?
A key leaning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”. Knowing …
Empathy or Compassion. What’s the difference, and which should you apply?
A key learning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”.
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