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Adding Service Value at Salesforce World Tour in Sydney, Australia (Video Compilation)
Join me for an intense and uplifting day when I speak about Adding Service Value at Salesforce World Tour in Sydney, Australia, packed with insights …
The Growing Value of Ethical Values at Salesforce
I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended family.
Harvard Business Review on Transforming Customer Service
The team at Uplifting Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section. In this post, we add insights for service leaders and practitioners who would like to know more.
What is your responsibility in the “Fourth Humanitarian Revolution”?
Revolutions change what is possible and how we live together.
We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, access, and analytics.
Ron Kaufman ranked #1 Customer Service Global Guru 2020
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.
Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020
We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org.
LUX* Resorts & Hotels: The “Serving To Win” Webinar
In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments.
Revolutionizing Service Culture in the Healthcare Industry
Why a Paradigm Shift is Needed and How to Get One Started
What’s happening in the industry?
Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020
We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in …
Ron Kaufman ranked #1 Customer Service Global Guru 2020 4
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.
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