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Ron Kaufman, Keynote Speaker, Podcast Interview
We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational Culture and best practices. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world –including with us here today.
Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen
What’s happening in the industry?
Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. But this world is rapidly changing, if not already gone.
Personal Interview with Ron Kaufman and Rohit Bassi
A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never before shared on Ron’s family, education, travel, devotion…and love.
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge …
Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?
There are 5 reasons, all perfectly aligned.
1. Uplift Customer Experience. The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world.
Uplifting Service – Book Review from Technology Guru
Every once in a while someone takes the time to write an exceptional review of our New York Times bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”. Here’s one, from Chief Quality Officer of a Microsoft VAR who specializes in software development and business analysis.
Bestselling Audiobook Uplifts Your Reading and Your Service
Imagine doubling or tripling your available reading time without adding hours to your day? I discovered audiobooks a few years ago and now read (well, listen) to several hours of books every day – while exercising, while walking, while traveling. Now “downtime” has become truly enjoyed and appreciated reading time.
Uplifting Service Book – Group Discussion Guide
Uplifting Service Group Discussion Guide
This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal reflection and dynamic group discussions.
Women in Service to Make Our World a Better Place
According to a new study conducted by researchers at Catalyst and Harvard Business School, companies with more women at the senior level may be better practitioners of Corporate Social Responsibility (CSR). They found that companies with more women board directors and corporate officers contributed significantly more charitable funds, on average, than companies with fewer or no women in senior roles. This study also indicates that companies with more women leaders are not only more committed, on average, to corporate social responsibility – they are more likely to develop higher-quality CSR initiatives.
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