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Engaging Service Vision
Is Smiling a Good KPI?
“Is smiling a good KPI?”
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share …
Aligning Leadership and Service Performance: Challenge #5 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance.
Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago
Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018.
This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty professionals. The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions.
LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman
Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand, and then led the formation of LUX* Resorts and Hotels.
TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.
TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and understand the urgent need for differentiation.
Create A Vision For Your Service Education
During a cold winter season, smart organizations get busy preparing for spring. One way to prepare is to create (or confirm) a clear and motivating …
100% Is Not Enough To Impress With Customer Service Quality. You Need 120%
When a company reaches the top, does customer service quality still matter? Industry leaders tend to think so. I recently organized a service benchmarking visit …
In Challenging Times, Service Quality Matters Most!
As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service quality. This is exactly the …
The Amazing Harvey Mackay Demonstrates Impeccable Customer Service Skills
Harvey Mackay is the author of Swim With the Sharks Without Being Eaten Alive and other bestsellers. More than 10,000,000 of his books have been …
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