Uplifting Blog
Engaging Service Vision
Pick Words Of Power To Provide Customer Service Training That Lasts
Who wrote your company’s vision, mission and value statements? Was it some long-forgotten committee, or a retired management team, or an advertising agency no longer ...
Create A Customer Service Culture To Stand Out In The Crowd
When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. The right words inspire, motivate ...
Kodak Offers A Lesson In Defining Customer Service Excellence
What does customer service excellence mean? Is it defined differently from one business to the next? Is there a place customers can look to find ...
Take A Stand For Service Leadership By Using The Right Words
Advanex (formerly Kato Spring) is a global company with head offices in Japan. They make every kind of spring you can imagine, from microscopic chip ...
Australian Service Gets Hopping, But Customer Service Excellence Doesn’t Last
Australia welcomed the world for an Olympic extravaganza in 2000. This international event galvanized the nation to provide customer service excellence. When the Olympics ended, ...
Singapore Offers A Lesson In Customer Service Improvement
When there is a desire to enact a customer service improvement, defining the goals can prove vital to the effort. The more clearly defined the ...
Improve Customer Experience, Corporate Success By Looking Forward
Past successes are not always enough to bring a company into the future. Looking ahead is essential to improve customer experience and poise an enterprise ...
How To Transform Company Culture In 4 Steps
Learning how to transform company culture takes commitment, dedication and a serious drive to change mentality. There are ways to make this happen and improve ...
How To Change Company Culture With Rewards
Q: What should you highlight with your staff tributes, awards and commendations? A: What gets rewarded gets done, so recognize and reward a lot! This ...
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share ...
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