Menu
Uplifting Blog
Jeff Eilertsen Posts
Uplifting Customer Service: A Job from the Inside Out
The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.
And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.
But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.
Creating Customer Journey Maps that Work
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, too.
Building a Service Culture: Interview with Ron Kaufman
Building a Service Culture, an interview with Ron Kaufman
This interview was first posted by our friends at the keynote speaker agency www.Speaking.com
Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020
We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org.
Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020
We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in …
Service in a World of Customer Obsession
Customer Experience. Customer Centricity. Customer Obsession.
These phrases have become central to the language of business in almost every industry.
Ron Kaufman ranked #1 Customer Service Global Guru 2020 4
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.
How to Create Highly Effective Service Standards
Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet this practice is often disappointing, …
Fiji Airways Flies to New Heights with Service Success
Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and for earning the “Best Airline Staff in Australia Pacific” commendation!
We are delighted to share these milestones achieved by Fiji Airways with our colleagues and readers around the world. These recognitions are the well-deserved result of the airline’s unwavering commitment to providing high quality products and services both in-flight and on the ground.
An Uplifting Story: The “Luggage Boy” and his Zipper Dance
The SM Store in the Philippines is an exemplary example of the power of building a Common Service Language throughout an organization. A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers.
Search for text below:
