Uplifting Blog

Category: ​Jeff ​Eilertsen Posts

How to Engage Your Leadership Team for a Successful Service Culture Transformation

Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leaders must confidently share the vision, align with each other to remove roadblocks, reward ongoing success, and role-model excellent service behavior.

Use Technology to Enhance Customer Experience

Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong.

Ron Kaufman Named #1 Global Guru in Customer Service

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018.

Why Business Leaders Must Attend Service Training

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”

Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

The 8 Wastes are central to the Lean Manufacturing system developed by Toyota. The 8 Wastes of Service are a modified version used by service experience and service process experts. The 8 Wastes of Service are not new, but regular review checks our assumptions about the service we provide.

Customer Service Skills List for a Service Excellence Workforce

There’s no doubt about it that the working world has shifted.

For better or for worse, every person in the workforce must now continuously add value, not only to the work they are doing but to the experience that customers have while interacting with them and their product.

Redefining Service for the New World of Work

The nature of work keeps changing. And it’s determining who wins and who loses.

Your employees don’t care about service targets. And here’s why!

Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or to Get Employees To Care (Rewards and Recognition – Building Block #5)

How to Close the Service Culture Gap and Capture Your Supporters (Step Three)

This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives.

How to Close the Gap and Capture Early Majority Supporters

In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from Adversaries and Defectors, to Neutral and Supporters, and ultimately to Ambassadors. Specifically, I wrote about how each group can be engaged and enrolled in the process of organizational change.

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.