Uplifting Blog

Category: ​Jeff ​Eilertsen Posts

Building Your Service Culture

The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how companies can optimize service efficiency while also improving customer experience. Learn how you can achieve these goals simultaneously in this engaging interview.

Service as Competitive Advantage: Creating New Value vs. Sustaining Predictable Results

When you picture a superior service culture, you may not think of a large engineering firm or a manufacturing organization. Rather, you may think about high-end hotels, top-rated airlines, or innovative retail brands. But in a competitive global market where products are commoditized and speed of delivery easily matched, quality service is a key differentiator in every industry – including financial services, manufacturing, high tech IT, telecommunications, logistics, and more.

Gaining Buy-In for Your Culture Change

How can leaders effectively create a service culture transformation and ensure that all employees not only adopt, but also, embrace this change?

TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.

TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and understand the urgent need for differentiation.

Fix Your Perception Points to Improve Customer Experience

What differentiates you from your competitors? How can you stand out from the crowd?

A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger

A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. How do you find and hire such people? This is a critical question.

In the Ocean of Life, a Little Service Means a Lot

What have you done today to put a smile on someone else face? Have you given a little thought, put in a little effort, in …

Small Things are a Big Step Towards Excellence in Service

Recently, I was visiting a company to demonstrate Uplifting Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?”

The 4Es to Cultivating a Better Service Mindset

We often hear leaders say, “We want our people to have a better service mindset.”

What is a mindset?
Here is one example. People often describe other people as either ‘glass half full’ or ‘glass half empty’. What they are referring to is a mindset, a fundamental way to view the world.

Can Security Staff Enforce Your Service Excellence Brand?

Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security personnel among us. Often security staff are the first and most visible point of contact with your customers. This trend will only continue in a world fraught with dangers. But is there an opportunity here as well?

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.