Uplifting Blog

Category: Service Measures and Metrics

Don’t Just Collect Data; Create Value

Service Measures and Metrics are a valuable building block for service improvement. But to build a service culture, the methodology of these metrics must be uplifting for those you query and for the members of your team.

Measure the Leading Indicators of a Stronger Service Culture

Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working.

7 Top Trends from 2018 Smarter Services Symposium

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.

Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018.

This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty professionals. The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions.

Measures of Success in Service Culture Transformation

How do you know if your service improvement efforts are really working?

How can you be sure your service culture development program will achieve the ultimate financial objectives of your business?

Your employees don’t care about service targets. And here’s why!

Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or to Get Employees To Care (Rewards and Recognition – Building Block #5)

Customer Focused Surveys (Part Two)

Your customer survey must drive new action inside your organization. Don’t allow your survey process to become disconnected from the practical levers of power.

Measure the Leading Indicators of a Stronger Service Culture

Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working. So …

Customer Focused Surveys (Part Three)

Customer focused surveys frequently collect data that is customer-specific. This ensures a regular flow of insights that lead to action. Common insights from these frequent surveys can be “rolled up” to provide an aggregate view of a market or a high level view of systemic issues in an organization.

This is in contrast to conducting an occasional (eg: annual) survey that starts at a high level then “drills down” to discover specific problems

The Organization Customer Disconnect

The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers.

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Join the Worldwide Uplifting Community

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.