Uplifting Blog

Category: Service Measures and Metrics

LUX* Introduces New “Shining” Service Personality Standards

With special thanks to Marie-Laure Ah-You, Chief Strategy Officer, LUX* Resorts

Create A Service Culture And Leave This Place Better Than You Found It

We live in a customer service culture where each of us is dependent on others for one thing or another. Inasmuch, we all have a …

Nice Work! Well Done! Keep It Up! Words Inspire Service Excellence

Inspiring people to perform at their peak isn’t just the job of “management.” Customers, too, can often set the tone for the service they receive …

Customer Experience Management Demands Grumps Check Their Moods At The Door

Companies invest millions to create, design, fine-tune, build, promote and extend their brands. Think Nike, Virgin, Versace, Raffles, Amazon. All your investment brings customers to …

Inspire Service Improvement With Personal Diamond Awards

The Olympic Games are a global celebration of challenge, performance and achievement. Around the world, viewers thrill to see who takes home the Bronze, Silver …

Lost The Fire For Customer Service Excellence? Time To Retire!

I was flying to the United States when an In-Flight Supervisor recognized me and came over to chat. We spoke about current challenges and how …

Serving Others? Serve Yourself! Service Quality Depends On It

Have you met service providers who are frustrated, tired or just burnt out? They may look frantic or exhausted. They may sound sad or just …

Customer Service Workshop

The lessons behind a good customer service workshop are things we can all stand to learn. When the value of giving is instilled at any …

Listen For The Right Words To Measure Customer Service

You can tell a lot about a company and its commitment to customers in the words employees use. Open your ears and you will find …

Magic Words Improve Customer Experience

There are moments in life when someone says just a few magic words that become powerful beyond the speaker’s imagination. They improve customer experience in …

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