Uplifting Blog

Category: Service Measures and Metrics

The Playful Policy Review To Improve Customer Experience

This bizarre report about the need to improve customer experience arrived from a perturbed customer in Asia: “I wanted to play golf at a prestigious …

How Hot Are Your Customer Satisfaction Improvements?

A large bank came to me for the first time seeking a big improvement in its retail counter service. They asked me for “customer service …

No News Is Bad News For Measures To Improve Customer Loyalty!

Many companies treat customer service as a necessary evil, an afterthought, only needed if mistakes and problems arise. This viewpoint is best reflected in the …

Improve Customer Loyalty The Motorola Way

As an organizational goal, “customer satisfaction” is obsolete. Customers expect satisfaction, and many businesses deliver it. Satisfying customers is not enough to ensure you get …

Measure Customer Loyalty And Look Into The Future

Taking the time to find out if you’re doing things right in your customers’ eyes is important. Customer satisfaction is essential for success. Taking the …

Use Service Skills To Bring Complaining Clients Back

When you respond to a customer complaint, what do you hope will happen next? In many cases, the answer is “nothing.” But when you reply …

Why Quality Assurance Is Not Enough To Improve Customer Loyalty

How can a company produce zero-defect products, boast dramatic cycle-time reductions, be certified for consistent, reliable performance…and still lose valuable customers? Doesn’t the systematic effort …

Speed Up Turtles To Improve Customer Experience

Taking measures to improve customer experience don’t always have to be obvious to the customer. Sometimes there is a need to improve internal functioning to …

How Do Your Customer Service Skills Stack Up?

We recently escaped to a fancy resort for a weekend of relaxation, anticipating excellent customer service skills from the staff. In the lobby we were …

Measure Customer Satisfaction With Surveys That Are Worth The Time

A manufacturer complains that his efforts to measure customer satisfaction are rarely successful. His customers just don’t return the satisfaction surveys he sends out. A …

Join the community and receive free resources, ideas, and invitations.

Scroll to Top

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.