! YouTube Video Posts

What’s the secret to maintaining OUTSTANDING service? My clients at LUX* have figured out their own recipe to keep everyone engaged, supported, and always improving. 

The secret? Authentic care!

Want to deliver outstanding customer service? Discover 2 key pieces of the service equation in this video.

You and your team have a lot of control over the service you deliver to customers.

What are you going to do with your life? How will you make it count? That’s something I thought about a lot as I developed my new Careology curriculum.

It’s designed to create a community of leaders who CARE.

Are you alienating your customers with this common request?? Your organization is probably one of the millions that routinely ask for customer feedback after transactions.

Can your organization be agile and adaptable, while still offering consistently outstanding service?? 

Many organizations double down on one approach or the other.

Your customers think and behave differently today… and so do your employees!  Is your organization ready to meet the moment??

Better service isn’t just about your customers. It makes the ENTIRE organization – and the world! – better. Here’s how…

In order to maintain a culture of Uplifting Service, you need a team full of problem solvers.

The secret to creating experiences that make your customers feel GREAT is to improve every perception point in their experience. That means paying attention to the details and UPLIFTING everything

If you’re struggling to hire and retain top talent, you should know: Your employees want you to do better! Teams want to work with organizations that do GOOD in the world.

No matter how great your primary product is… dooner or later it will be imitated or commoditized. So you need a great answer to this question: Why should someone do business with YOU rather than a competitor?