Uplifting Blog

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What Does “Making It” Mean to You?

“The customer is always right.”

You’ve certainly heard this phrase… and you maybe even have service policies or training program that rely on this idea.

Make a Contribution to the World (Meet My Mentors #5)

The world of service has changed forever. Especially when it comes to your customers…

In the face of health crises, political upheaval, and climate catastrophe, people expect MUCH more of the companies they do business with.

The Power of Generosity (Meet My Mentors #4)

Is it possible to be TOO generous… with your customers or your employees?

Businesses and leaders sometimes hold back because they fear

Strong Leaders Have Strong Beliefs (Meet My Mentors #3)

Strong leaders have strong beliefs. And they’re willing to share those beliefs where appropriate.

Even if those beliefs are unappreciated…

The Power of a Fresh Perspective (Meet My Mentors #2)

Despite your best efforts, there may be an ENORMOUS gap between the service that your customers want… and the service that your organization provides.

Mentorship & Authentic Care (Meet My Mentors #1)

People flourish when you show that you care. That’s one of the most important lessons I’ve learned about mentorship

How Mentoring Serves the Future of Your Organization?

Mentoring others is one of the most important roles you’ll play as a leader. Mentoring is a powerful form of service because it contributes to 𝐟𝐮𝐭𝐮𝐫𝐞 𝐰𝐞𝐥𝐥-𝐛𝐞𝐢𝐧𝐠.

Small Actions That Send a POWERFUL Service Message

As a leader, your smallest actions can have an outsized effect on your team’s service culture.

Why Service Initiatives Fail

Anyone who serves others is subject to emotional wear and tear. Your team is no exception. Unchecked, this wear and tear can

Are We Getting the Voice of the Customer All Wrong?

Forget focus groups – should you be holding Scolding Sessions?? That’s what one hospital leader did here in Singapore.

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Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.