Uplifting Blog

Category: Service Culture

The Six Disruptors of Customer Experience

Uplifting Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes:

Ron Kaufman, Keynote Speaker, Podcast Interview

We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational Culture and best practices. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world –including with us here today.

Introduction to The Implementation Roadmap and Service Culture Indicator

The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach is adapted for your organization, then deployed,
reviewed, and carefully managed.

Q&A with Ron Kaufman: Is the Customer Always Right?

Is the customer always right?

Sometimes customers make mistakes, they get confused, they exaggerate, or even lie.

Leading with Service during the COVID-19 Pandemic

As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress.

“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position

Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.

Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement.

Shifting from Service Process to Customer Experience: Challenge #2 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience.

Uplifting Customer Service: A Job from the Inside Out

The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

What is your responsibility in the “Fourth Humanitarian Revolution”?

Revolutions change what is possible and how we live together.

We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, access, and analytics.

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Check your email for the welcome we just sent – and reply to let us know you received it!

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for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.