Uplifting Blog
Service Culture
How Service Keeps Changing and Why Your Organization Needs to Stay Up to Date
Business as usual does NOT build long-lasting success. What was considered “good service” 20, 10, or even just 5 years ago is NOT the same ...
Boost Business Success By Tracking These Essential Measures
Are you measuring the wrong things? Most organizations are! That's because a lot of customer service measures are centered on one question: “How did we ...
Why a Strong Service Culture Is ESSENTIAL for Employee Retention
Everyone wants superstar employees… but do you know what it takes to build a team of them? Superstar employees are the ones who go above ...
Avoid The Customer Service Blunder That Will Tank Your Business Reputation
To achieve your organizational goals, you must have a team (and leaders!) who are pulling in the same direction. And that extends to how you ...
From So-So to Unbeatable: How to Make Your Organization the BEST of the Best
What’s the secret to becoming a world-class organization? It’s one thing to know what world-class service is… it’s another thing to know how to build ...
Customer Service is Always Evolving and Your Organization Needs to Evolve with It
Customer service is not what it used to be. Customers expect more all the time. And other organizations are stepping up to meet and exceed ...
Win More Sales and More Profits by Creating More Value
Can you win more repeat customers without having the BEST product? You might be surprised by the answer! Service is taking action to create value ...
How to Create an Organization Employees LOVE
Much of the focus on service is from the standpoint of “How can we better serve the customer?” But as a leader, an equally important ...
Get THIS Right and Win More Repeat Customers
You know that a stellar customer experience is essential to growing brand reputation and customer loyalty. But the “customer experience” is much bigger than most ...
Avoid These 3 Business Pitfalls NOW
Have you ever raised a service issue and heard “Sorry, that’s not my job” or “Oh, but it’s not my fault!” Have you ever said ...
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