Uplifting Blog

Category: Service Culture

Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty.

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s …

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’.

Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences

Customer experience now reigns as the supreme brand differentiator, with no shortage of data to back it up. An article in Forbes reports that today an estimated …

Groom and Nurture the ‘Right Attitude’

In my previous blog post ‘Recruit for Attitude First!’, I championed the importance of prioritizing attitude over skills and experience when hiring, especially if you are looking to build a service culture.

Service Culture: Past, Present, Future?

The widespread lack of service culture in business, government and society leaves an amazing opportunity to seize a leadership position by building an uplifting service culture in your organization. A powerful and preferred culture leads to better margins, better customers, a better reputation, and the ability to attract and retain better staff. In short, a the opportunity to build a sustainable competitive advantage.

The Six Signs of a Second Rate Service Culture

In our work with organizations all over the world, we encounter six signs of substandard service culture and customer service. Each of these signs can …

DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)

DON’T BE CONFUSED! Service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in business. In this short video, Ron explains why service is the fundamental platform for everything else in business, including sales, products, distribution, employee engagement, and more.

Setting Effective Service Standards: Challenge #1 of 5

Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations around the world.

Q&A with Ron Kaufman: Harnessing the Power of Service in India through Human Resources

Read about our Q&A with Ron Kaufman about ways to improve customer service. Q: In your opinion, what are some key differences in Indian service culture …

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Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.