Uplifting Blog

Category: Common Service Language

Leading with Service during the COVID-19 Pandemic

As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress.

Creating Customer Journey Maps that Work

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, too.

Ron Kaufman ranked #1 Customer Service Global Guru 2020

We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.

Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks

Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share …

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s …

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’.

Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences

Customer experience now reigns as the supreme brand differentiator, with no shortage of data to back it up. An article in Forbes reports that today an estimated …

Different people value different things (gasp!)

During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America.

One common and concerning issue is differing service attitudes and mindsets of team members in different locations. I heard this concern as our clients and prospects spoke about their employees, branch locations, franchises, partners, and affiliates.

Building Block #1: A Common Service Language

What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic …

Fundamental Service Principles Create a Common Service Language

Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service …

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