New Staff Recruitment
How to Attract and Recruit the Right Service Talent
There is a time-tested maxim: what you think about expands in life, and what you focus on becomes clearer. What you see and say repeatedly will shape the way you live today and who you will become tomorrow.
LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman
Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand, and then led the formation of LUX* Resorts and Hotels.
A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger
A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. How do you find and hire such people? This is a critical question.
Are You Hiring People with the Right Service Mindset?
Hiring a new person into your organization, or choosing someone to promote in your organization, is one of the most influential jobs of managers and leaders. Who you hire or promote has significant impact on your culture. Here’s why:
Do Service Recruitment Job Descriptions Matter?
Guest Post by Tom Moran, Principal Program Manager at Microsoft
When you think of a great customer experience, why do LL Bean and USAA immediately spring to mind? What makes JetBlue so much better than United? Why is Apple such a customer satisfaction darling? What explains the difference between Amazon and, well, everybody else? The answer is complex, yet at the same time, simple – it starts with people.
5 Tips to Showcase Your Service Skills in a Job Interview
Service is a key competitive advantage for companies in nearly every industry. Yet not everyone brings a proactive service mindset to the job. Are you applying for a job that works with customers directly? Or a role that supports customers indirectly? Or even a role where service to internal partners will be a key to success? Here are 5 tips for showcasing your service skills in the job interview – setting you apart from the competition.
Selecting Uplifting Service Stars
A young man I have known for several years was recently hired to work the front desk at a major hotel. Based on my experience with him I know he will do very well in this position and business. In his short tenure he has already impressed his managers with his service to guests. Did this hotel get lucky or do they know how to find the best service talent?
Recruit for Attitude First!
Recruitment advertisements often emphasize the skills and experience required to apply for a job. This is understandable, but is also a mistake. Organizations should place more emphasis on recruiting the right attitudes during the hiring process. When you want to build an uplifting service culture, attitudes can be even more important than skills.
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