Uplifting Blog

Category: Thoughts on Global Service

Accident Reactions Say A Lot About Service Quality

Imagine you are the manager of a fast-food service restaurant. A mother comes in for lunch with her young son. Half way through the meal …

Excellent Customer Service and Service Culture are Differentiators for Small and Medium Businesses

Article by Paul Godfrey, CPI Media Group Service is simply the most important differentiator your SME has. It’s the DNA that permeates everything you do …

“Liberating” Staff and Improving Customer Service at Seattle Center

By Karin Butler, Strategic Advisor, Seattle Center Some of the most valuable ideas for improving customer service in any organization come directly from staff, who …

Who is the service customer in a court of law?

Who is the service customer in a court of law? – by Ron Kaufman What do we mean when we say “justice has been served”? …

WestJet Activates the Definition of Service (and really good PR)

WestJet Understands the Definition of Service (and good PR) – by Ron Kaufman WestJet, a Canadian airline, created and delivered an extraordinary example of our …

How to Make a Constructive Complaint

It’s true. Sometimes the service you receive is way below your expectations. When that happens, you have a choice: rant and rage and bang the …

Devising a Service-Recovery Strategy

This article about making a service-recovery strategy was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) You’re on the edge of your seat. You don’t …

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