Uplifting Blog

Category: Service Innovation

Service Creativity in a Coffee Cup

The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations.

7 Top Trends from 2018 Smarter Services Symposium

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.

Join Ron Kaufman at Dreamforce 2018 in San Francisco

Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote addresses, learn about new products, attend training sessions, network with peers and earn certifications.

Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018.

This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty professionals. The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions.

Innovation and Process: What Football Teaches Us About Customer Experience

A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard to balance change and innovation demanded by modern times with the tradition and process long revered in student education. His message also rings true for service innovation in business and government organizations:

“When Brazil defeated Italy in 1970 for their third World Cup in 12 years, football aficionados claimed it was the greatest team ever with the greatest player ever, Pele. Four years later, it was the West Germans who defeated the Dutch in Munich to seize the World Cup, led by their brilliant defenseman, Franz Beckenbauer.

How to Use Service to Charge Higher Prices and Grow Market Share in a Price Sensitive Market

Indian telecommunications is one of the most commoditized, competitive, and chaotic markets in the world. Hundreds of stores sell identical phones and tablets. Price competition is intense. Customers are spoiled for choice.

Lack Of Integration = Lack Of Customer Service Quality

I purchased a video-conferencing unit to connect my office visually with clients all over the world. To use the equipment I need a high-speed telephone …

In The Spirit Of Service Honors Exceptional Customer Service Skills

Exceptional customer service skills are not demonstrated every day. When they are, the person who displays them tends to go above and beyond to make …

Federal Express Sets A Benchmark On How To Improve Customer Experience

Whenever I call Federal Express to arrange an outgoing shipment of Ron Kaufman books, tapes, videos and learning resources, FedEx already knows my name, address …

Give A Gift That Gives Again To Improve Customer Loyalty

Taking steps to improve customer loyalty is important, but so is growing business. What if there were a way to do both at once? Many …

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Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.