Uplifting Blog

Service Benchmarking

Everyone Can Do Service Benchmarking

Traditional business benchmarking is a high-level activity with careful target selection, substantial pre-visit planning, and a rigorous process of post-visit evaluation and implementation. You can ...

How to Create Highly Effective Service Standards

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience.  Yet this practice is often disappointing, ...

Aligning Leadership and Service Performance: Challenge #5 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses ...

Benchmarking Inside and Out

Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from ...

Nairobi to Shanghai: A World of Service

When considering quality of service around the world, many stereotypes can be applied. We may think certain countries or cultures naturally excel at service, while ...

Top Twelve Quotes from the 2014 Smarter Services Executive Symposium in Boston

The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of ...

Best Practice is Not Good Enough

Many organizations are eager to learn and implement best practices. However, simply trying to replicate what works in another organization is bad practice. Wal-Mart’s much-publicized ...

Benchmarking Inside and Out

Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from ...

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Ron Kaufman

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How to Succeed
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Join the Worldwide Uplifting Community

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.