Uplifting Blog
Service Benchmarking
Everyone Can Do Service Benchmarking
Traditional business benchmarking is a high-level activity with careful target selection, substantial pre-visit planning, and a rigorous process of post-visit evaluation and implementation. You can ...
How to Create Highly Effective Service Standards
Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet this practice is often disappointing, ...
Aligning Leadership and Service Performance: Challenge #5 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses ...
Benchmarking Inside and Out
Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from ...
Nairobi to Shanghai: A World of Service
When considering quality of service around the world, many stereotypes can be applied. We may think certain countries or cultures naturally excel at service, while ...
Top Twelve Quotes from the 2014 Smarter Services Executive Symposium in Boston
The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of ...
Best Practice is Not Good Enough
Many organizations are eager to learn and implement best practices. However, simply trying to replicate what works in another organization is bad practice. Wal-Mart’s much-publicized ...
Benchmarking Inside and Out
Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from ...
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