Keep Your Audience Captivated: How to Choose the Right Customer Service Keynote Speaker For Your Event
We’ve all suffered through bad speeches and disappointing conventions. Dull keynotes, irrelevant presentations, overly simplistic seminars, and lengthy virtual events that drain our energy and …
Ron Kaufman, Keynote Speaker, Podcast Interview
We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational Culture and best practices. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world –including with us here today.
What VALUE will you create with your service today?
Service is taking action to create value for someone else. What kind of value will your service create?
“How Good or Bad is the Service You Provide” by Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
Creating Customer Journey Maps that Work
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, too.
Building a Service Culture: Interview with Ron Kaufman
Building a Service Culture, an interview with Ron Kaufman
This interview was first posted by our friends at the keynote speaker agency www.Speaking.com
Introduction to the Ten UP Service Excellence Principles
Uplifting Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance.
Customer Service Excellence a new Pipeline to Success
Service can be a competitive advantage regardless of which industry you are in.
Launch from the Top Down and from the Bottom Up
When you build an uplifting service culture in a large organization, senior leaders must initiate the process. But ultimately all levels of leadership must embrace …
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