Uplifting Blog
Service Education
How to Choose Outstanding Service Workshop Leaders
A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service. Certified Workshop Leaders ...
What is Service Education?
Service education leads to creative thinking and practical action. This action produces new and greater service value. What happens in effective service education? 1. A ...
How to Close the Service Culture Gap and Capture Your Supporters (Step Three)
This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change ...
In the World of Big Data, Old School Customer Service Never Goes Out of Date
What does good customer service mean to you? Is it a restaurant owner who ushers you to your favorite table with a warm welcome? When ...
Customer service training, or service education. What’s the difference?
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone ...
Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence
Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture.
Service Standards and Service Excellence….are Not the Same Thing!
“Once we set our service standards we’ll start growing.” I overheard this comment between two business people on an airplane recently. And I wondered, is ...
Ron Kaufman Keynote Highlights LIVE in Denver Colorado
Catch the highlights of Ron Kaufman’s keynote speech to the annual conference of True Value Hardware Stores. Making the connection between Service, and the delivery ...
Ten Ways To Maximize The Impact Of A Service Training Program
Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a ...
Ten Customer Service Skills That Help Launch A Successful Management Retreat
Management retreats are tremendous opportunities to review, assess, align and move your team forward. Get the most out of your next retreat through effective planning, ...
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