Uplifting Blog
Bloomberg Businessweek
The Six Levels of Customer Service
This article about the six levels of customer service was first published in Bloomberg Businessweek. Last month I met a client in Indonesia. We went ...
Customer Service: Do It from the Inside Out
This article on customer service from the inside out was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) The sun beat down on the back ...
Service: The One Thing You Didn’t Learn
This article about the one thing you didn’t learn about service was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) My mother taught me not ...
Devising a Service-Recovery Strategy
This article about making a service-recovery strategy was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) You’re on the edge of your seat. You don’t ...
Five Keys to Creating an Uplifting Service Culture
This article about creating an uplifting service culture was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Recently I was walking through a distribution warehouse ...
Service in Singapore: It’s the Caring, Not the Caning
This article about service in Sinagpore was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Singapore is not known for being soft. On crime, drugs, ...
Top 10 Signs Your Customer Service Disappoints
This article about customer service that disappoints was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Many executives I meet with simply can’t see the ...
Winning Via Strangeness
This about Winning Via Strangeness article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Birth is a miracle. A new life enters the world, ...
Four Steps to a Timeless Business Strategy
This article was on building a timeless business strategy first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Sit back and relax. Go ahead and loosen ...
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