Uplifting Blog
Building a Service Culture
How to Close the Gap and Capture Early Majority Supporters while Providing the Best Customer Experience
In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from ...
Watch Customer Service Keynote Speaker Ron Kaufman interview LUX* CEO Paul Jones
Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with ...
How customer service training helped Fiji Airlines achieve its highest profit and highest customer satisfaction
Fiji Airways’ highest customer satisfaction and profit score Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest ...
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