Uplifting Blog
Building a Service Culture
How to Close the Gap and Capture Early Majority Supporters while Providing the Best Customer Experience
In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from …
Watch Customer Service Keynote Speaker Ron Kaufman interview LUX* CEO Paul Jones
Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with …
How customer service training helped Fiji Airlines achieve its highest profit and highest customer satisfaction
Fiji Airways’ highest customer satisfaction and profit score Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest …
Search for text below: