Uplifting Blog

Category: Common Service Language

Who will you take action to create value for today?

Service is taking action to create value for “someone else”. So who will you take action to create value for today?

The Customer is King. So what is the Service Provider?

The Customer is King. So what is the Service Provider?
Does “the customer is king” make the service provider only a servant? Or as the Latin root would indicate, a slave?

Fundamental service principles lead to a common service language

Fundamental service principles apply to everyone from leaders to frontline staff. This improves communication between internal and external service providers.

Building Block #1: A Common Service Language

The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a stronger culture of service excellence inside your organization. These Building Blocks provide a framework for creating a culture that promotes superior service in all departments, at all levels, and continues to strengthen that culture over time.

New Service Culture Assessment: Does Your Company Share a Common Service Language?

Improving your organization’s service culture is a multi-faceted and long-term undertaking. One proven place to start is in building a shared vocabulary for service to focus the attention and actions of your team.

Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks

Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share of wallet, while frontline workers talk about today’s schedule, a colleague’s problem, or an angry customer’s remark. Excellent service in one office may mean something quite different in another. For example, new procedures may be introduced that improve control for one department, but make satisfying customers more difficult in another.

Share YOUR Six Words About Service

Can you express your idea, thought, feeling, question, concern, or promise in exactly six words? While challenging, it is also quite amazing how meaningful six words can be. Poignant, provocative, and productive conversations happen easily when you get right to the point.

A Common Service Language – Essential But Uncommon

A common language enables effective coordination of action. Software developers use common terms, like bug reports and freezing code. When new software comes out, they …

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