Uplifting Blog

Service Measures and Metrics

Be A Better Customer And Get Better Customer Service Quality

When you give a high level of customer service quality, your customers will appreciate you more. But when you give lousy service, your customers can ...

Should You Crack The Tough Nuts To Improve Customer Experience?

Years ago I used to focus on the worst members of the audience hoping to improve customer experience. The ones who crossed their arms and ...

Responsibility + Sensitivity = Cooperative Authority + Customer Service Leadership

E.J. wrote from the Middle East about a situation calling for customer service leadership: Ron, I was wondering if you can give me some advice. ...

Lifelong Learning, Customer Service Education Is A Passion

I am sometimes asked, “Where did you go to school and what did you study?” I graduated from Brown University in 1979 with a degree ...

Improve Customer Loyalty By Combating Negativity With Compassion

We meet people face-to-face, at counters, in meetings, in writing and over the phone. Often our moments of contact are brief, fragmented, and mere snapshots ...

Do The One Big Thing To Improve Customer Service Quality

Ever procrastinate? Who doesn’t! I often find myself digging through piles of mail, e-mail, invoices, newspapers and telephone messages when something more important is waiting ...

Stretch Yourself To Gain A Hands-On Service Education

Customer service education is a lifelong pursuit that offers lessons on nearly a daily basis. The more you learn to stretch your sense of service, ...

Define Your Purpose To Boost Service Skills

Having a clear picture of who you are, what you do and why you do it can increase your customer service skills like nothing else. ...

Disney Dreams Demonstrate Customer Service Excellence

Disneyland puts on an extravaganza of lights, fireworks, characters, and special effects called “Fantasmic” every evening. In the performance, Mickey Mouse has a dream with ...

Grading Customer Service Excellence

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run ...

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Ron Kaufman

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How to Succeed
with Service

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Managers, and CEOs

Discover how to differentiate your brand, improve financial performance,
and transform your service culture by delivering more value to everyone
you serve.

How to Succeed with Service?

A FREE video series for leaders, managers, and CEOs

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.