Uplifting Blog
Jeff Eilertsen Posts
How to Leverage Every Meeting to Build an Uplifting Service Culture
Steris provides sterilizers, sterile processing equipment, operating room surgical equipment, emergency room equipment and other medical device sterilization equipment. As a manufacturer with technicians working ...
This Simple Strategy Will Uplift Your Service Education
Steris is a global leader in infection prevention and surgical technologies based in the US and serving clients around the world. Leaders of the North ...
Innovation and Process: What Football Teaches Us About Customer Experience
A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard ...
Three Course Leader Challenges (and How to Overcome Them)
Are you a passionate but frustrated Course Leader? Here’s how to overcome it! I recently asked a group of experienced UYS Course Leaders two questions: ...
Nairobi to Shanghai: A World of Service
When considering quality of service around the world, many stereotypes can be applied. We may think certain countries or cultures naturally excel at service, while ...
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge ...
Mushroom Soup and Service Excellence
I recently stayed at the Banyan Tree resort in Macau. This was my first time staying with the 5-star Banyan Tree group. All I knew ...
Rewire Your Culture Around Service—and Fix Your Toughest Problems Once and for All
The Year of Customer Delight: Global service guru Ron Kaufman explains why rewiring your culture around meaningful service can create happy customers, engaged employees, and ...
Why Building a Strong Service Culture Answers CEO Top Challenges
Each year The Conference Board publishes survey results of the Top CEO Challenges for global organizations. In 2014 the top four challenges are: 1. Human ...
Q&A with Ron Kaufman: Harnessing the Power of Service in India through Human Resources
Q: In your opinion, what are some key differences in Indian service culture compared to global practices? A: The volume of people in India both ...
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