In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments.
Three years later LUX* has rebounded with a five-star luxury brand, a global reputation for shining service, growing profits, high occupancy rates and room rates, and enviable TripAdvisor scores in every country where the company operates.
This webinar shows you the steps and the successes LUX* has achieved throughout this powerful service culture transformation.
If YouTube does not play in your region, you can watch the video here using Viddler. (Please allow a moment for the video to load.)
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