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Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One

In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at …

Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020

We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in …

4 Rules for Getting It Wrong – and Getting It Right – in Building a Service Culture. Part Two

Rule 3: Don’t take small steps. Instead, go big and go fast to create a groundswell of support for a service revolution.

4 Rules for Getting It Wrong – and Getting It Right – in Building a Service Culture. Part One

Building a superior and sustainable service culture is a vital and complex project that can deliver positive social consequences and lasting commercial results. Many elements will contribute to the success or failure of your service culture building program. Getting It Right means doing what works and following a proven path. Getting It Wrong means ineffective efforts, wasted resources, and unnecessary frustration.

Launch from the Top Down and from the Bottom Up

When you build an uplifting service culture in a large organization, senior leaders must initiate the process. But ultimately all levels of leadership must embrace …

Service in a World of Customer Obsession

Customer Experience. Customer Centricity. Customer Obsession.

These phrases have become central to the language of business in almost every industry.

Involve Your Internal Service Providers from the Very Beginning

Where is the right place to start a service improvement program inside your organization? The answer may seem obvious. You start with team members who …

Ron Kaufman ranked #1 Customer Service Global Guru 2020 4

We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Hello, if you’re watching this video, you probably know me.

I’m Ron Kaufman, author, and founder of Uplifting Service.

But do you know this man? This gentleman with the distinguished white beard.

Well, I won’t be at all surprised if you do, because he is the legendary Marshall Goldsmith.

How to Create Highly Effective Service Standards

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience.  Yet this practice is often disappointing, …

“Different People Value Different Things” Ron Kaufman on The Four Categories of Value

Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.

Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks

Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share …

SWIFT in Singapore: “What is Service?”

Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.

Aligning Leadership and Service Performance: Challenge #5 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance.

Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty.

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s …

UP! Your Service is now “UPLIFTING SERVICE”

UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’.

UPLIFTING SERVICE nominated for “Best Customer Service Development Program”

For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable!

This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily customized, and has been translated into 15 languages for clients around the world.

Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences

Customer experience now reigns as the supreme brand differentiator, with no shortage of data to back it up. An article in Forbes reports that today an estimated …

Thanks for your support as #1 Global Customer Service Guru

THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service!

I’ve been nominated for “Global Top Gurus 2020” and appreciate your vote of support.

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.