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Adding Service Value at Salesforce World Tour in Sydney, Australia (video compilation)

Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell you some of the highlights.

Ron Kaufman Named #1 Global Guru in Customer Service for 2019

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded the #1 ranking for the Global Guru in Customer Service category for 2019.

Heading to Sydney for the Salesforce World Tour 2019

I am traveling soon to Sydney Australia for the Salesforce World Tour 2019.

This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell you some of the highlights.

LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook

LUX* Resorts: Staging a Service Revolution in a Resort Chain. LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. …

On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture

What is HR’s role in creating a strong and sustainable service culture?

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience.

Building Block #1: A Common Service Language

What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic …

Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of Uplifting Service

Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, Uplifting Service (formerly Uplifting Service).

Fundamental Service Principles Create a Common Service Language

Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service …

Five Problems to Overcome When Building a Superior Service Culture

Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. To develop a culture that demonstrates true service leadership in your field, you must avoid these five common mistakes:

Customer service training, or service education. What’s the difference?

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence?

Making Melbourne a Better City by Connecting People with “The Government You Can Touch”

The City of Melbourne, Australia is ranked as one of the most liveable in the world. This award-winning lifestyle is fueled by a delightful blend of friendly people, global culture, and amazing food and coffee.

Harvard Business Review on Revolutionizing Customer Service

The team at Uplifting Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the …

Fascinating interview on future of humanity and technology with Ron Kaufman in Goa, India

This interview in Goa, India illuminates the positive future that is emerging for our work and in our lives.

Flying is the Business of Freedom

Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management …

How Emotional Judo Can Help You Take Control of Every Conflict

Falsely accused? Resist the urge to proclaim your innocence. It’s a situation most of us dread. You’re faced with an angry customer, boss, employee, or family …

It’s Your Turn to Speak Up Today (and be Rewarded)

What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with our definition that service is taking action to create value for someone else? What is your opinion about the teaching of Uplifting Service and Ron Kaufman?

Are You a Compulsive Consumer or a Connected Contributor? (Part Two)

This post is from Ron Kaufman’s book, The Joy of Service. Read Part One now… Every time you consume something, you create a customer experience -you …

Are You a Compulsive Consumer or a Connected Contributor? (Part One)

This post is from Ron Kaufman’s book, The Joy of Service. The Consumer to Contributor Continuum People who live in developed societies are routinely referred to …

Creating a Customer Focused Culture

Does your culture support the behaviors to deliver great service?

There has been a lot of buzz lately about culture in the industry trade news (including Pipeline), as well as the general business media, conferences and in social media discussions. It seemed fitting when Merriam-Webster recently announced that culture was its 2014 word of the year.

Helping Make the Cultural Shift in Large Organizations

Ron Kaufman on why companies whose cultures aren’t built around the eagerness to delight the customer won’t survive.

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Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.