Raising the Bar on Customer Service Excellence
Just two decades after it was founded, Xerox Emirates became a leader in market share and profitability. By 2006, it was a three-time quality award winner known for operational excellence. However, that year, the company committed to do even more.
With an ambitious new goal to double its size in four years, Xerox brought in renowned service expert Ron Kaufman to help. General Manager, Andrew Hurt, explains saying, “We had a strong heritage in customer satisfaction. The big question was how to raise the bar and further improve what we were already doing. Uplifting Service delivered what we needed.”