Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Boston, the capital and most populous city of the state of Massachusettes, is one of the oldest cities in the United States, founded by British settlers in 1630. It is one of the top ten tourist attractions in the US, attracting over 16 million visitors each year, due to its numerous museums, historical landmarks and local concerts, festivals and other live performances. Some of its most important museums include the Museum of Fine Arts, the Isabella Stewart Garden Museum, the Institute of Contemporary Art, the Harvard Collection of Historic Scientific Instruments, the Harvard Museum of Natural History, or the Museum of African American History. Boston is also an important academic and research center, hosting over 50 universities such as the world-famous Harvard University, Northeastern University, Brandeis University, and MIT (Massachusetts Institute of Technology), as well as an important economic, financial and commercial hub, home to the regional headquarters of multinational companies like Trip Advisor, Sapient, AnthenaHealth or Wayfair. In contrast to other American cities which have their streets laid out in grids, Boston is an apparently incomprehensible maze, much more similar to old European cities than typical geometrically planned US cities, feature which makes it even more attractive to visitors.

Boston as a Conference Destination

Boston is a major venue for a large number of annual conferences and conventions, on themes ranging from customer experience and finances to healthcare and marketing. Some of the most important conferences include: Customer Experience for Financial Services (CXFS), an event bringing together senior customer experience executives to discuss advancements in customer experience strategy, innovation and design; INBOUND, an industry event bringing together marketers, sellers and customer success managers; the Annual Thought Leadership on Access Symposium and the Health Experience Design Conference, two important healthcare conventions; and the Digital Summit Boston, where the latest developments in digital marketing are presented and discussed.

Boston Food Options for Conference Delegates

There is a large number of amazing restaurants you can try in Bangkok. If interested in local Thai cuisine you should not miss the Kurissara Thai Cuisine (Phone: +66 93 249 3666), the Riverside Terrace (Phone: +66 2 476 0022) and the Goji Kitchen (Phone: +66 2 059 5999). Other famous restaurants serving Asian food are Shintaro (Phone: +66 2 126 8866) and Tsu (Phone: +66 2 656 7700), two fabulous Japanese restaurants, and the Colonnade (Phone: +66 2 344 8888), offering a large variety of Asian dishes. Upscale French cuisine can be sampled at Le Normandie (Phone: +66 2 659 9000) and the Reflexions (Phone: +66 2 650 8800).

Boston Attractions for Convention Attendees

One of the most historical cities in the United States, Boston is home to numerous tourist attractions you can visit after your conference. Here are some of the most famous ones: Boston Commons, the oldest urban park in country, opened in 1634; the North End, also called Boston’s Little Italy, a labyrinth of narrow streets where you can find some of the oldest and most picturesque buildings in the city; the Museum of Fine Arts, containing an enormous number of artworks from all historical periods, ranging from Ancient Egyptian to Contemporary art; and the Isabella Stewart Gardner Museum, an imposing Venetian-style building where you can admire masterpieces by Rembrandt, Raphael, Titian or Matisse.

Conference Center Venues

Boston, Massachusetts has a large number of great conference centers and facilities, such as:

Conference Center at Waltham Woods (Location: Winter Street)
Boston Convention and Exhibition Center (BCEC) (Location: Summer Street)
The Connors Center – Boston College (Location: Glen Street)
Seaport World Trade Center (Location: Seaport Boulevard)
John Joseph Moakley United States Courthouse (Location: Old Northern Avenue)
Joseph B. Martin Conference Center (Location: Louis Pasteur Avenue)