UP SERVICE TOGETHER

Recent improvements in key perception points include a centralized call center, simplified proposal forms, redesigned website, reduced paper dependency, and better time management. ‘Ideas Box’ project gathers service improvement ideas that ‘can be done quickly’ and those that ‘require more time and resources’.

Revised orientation program teaches common service language so new team members can quickly learn shared service principles. Steering Committee implements new actions based on ideas raised during the service education workshops.

“We have embarked on a daring customer service program to challenge every staff member to deliver best in class service and reinforce a culture of respect across the company.”

Mr Louis Rivalland
Chief Executive Officer