Below is an Autogenerated Transcript

Paul: Certainly Ron, we have embraced the circular economy, and we believe firmly in giving back and paying forward. This is essential in order to create this, shall we say a reputation for care and as we go forward, we are realizing more and more that our guests are expecting a higher degree of care, a higher level of care. They certainly have gone through a lot in the past and will continue as we learn to live with the virus. It’s not going away as we know. 

So therefore we have to learn to live with it. We have to be caring with each other. We have to be more caring when our guests arrive and give them the confidence to travel long distances to a place, which they want to go to. They can’t wait to come back to places, like, Mauritius or Maldives, or wherever we’re operating. They can’t wait. When they arrive, they want to be reassured that the welcome and the hospitality is infused with a high degree of care.

So Ron, how do you feel about other hospitality companies in the world? Have you seen any examples of what they’re doing or other organizations in the world? Whether it be hospitals…that we can learn from in our industry. Have you seen anything that stands out for you perhaps in the airline industry… or we haven’t flown a lot in the last year or so..?

Ron: There is a very good example of that Paul. I remember when the virus first appeared and Emirates started running advertisements saying, when you fly with us, we will provide insurance coverage for a certain period of time after the flight in case you find yourself Afflicted? Because it’s extraordinary? What does that got to do with the flight or the airport or the ticket, or the seat or the food on board or the cabin crew? No. But that extended their sense of concern and care with their passenger into the Future, Care is concern and commitment for future well-being. 

I think in the hospitality industry, they’re still far too many properties and brands that think the experience begins when you reach the property and certainly Lux has demonstrated by reaching out to our guests long, prior to their getting on the flight to arrive in the first place that we want to know who you are. Tell us what your life is..how’s this vacation going to fit in with who you are coming with? What do you hope to experience? While you’re with us on the property?

So that allows us then to do the preparations to do the compassionate pre understanding so we can make each moment matter. Well, those moments begin when they are at home and it will endure after they go back home. So you literally create this lifetime relationship so that the guests also care about the future of Lux. 

That’s the shared service partnership or care partnership for the future.