Uplifting Blog
Service Education
Future Sales Are Hiding In Service and Customer Loyalty
At the Repair and Service Center of a well-known technology company, customers are invited to examine and try the latest computers while waiting to collect ...
How To Change Company Culture Using One Shared Voice
My friend Nancy was learning about her international call back service and exchanged e-mail with their office in Seattle. She still had unanswered questions and ...
Feedback Drives Organizational Culture Change
When there is a genuine desire to see organizational culture change occur, feedback from all directions is vital. Gaining input from supervisors, colleagues, subordinates and ...
Get The Sand Out Of The Grease To Improve Customer Experience
The world is racing towards seamless commerce and instant communications. Fast computers and networks provide the grease that can help improve customer experience. But people ...
The Conference Rate In Los Angeles Does Not Improve Customer Satisfaction
I was making arrangements to attend a conference in Los Angeles, California. As a frequent flyer, I receive award coupons offering a 50% discount from ...
Measure Service Quality For Your Policies
Rules don’t always make sense. If they get in the way when you measure customer service quality, fix them. A great example of the need ...
Improve Customer Satisfaction Before Your Goodwill Expires
When there’s a need to improve customer satisfaction, looking at policies and procedures is a sound place to start. A great example of why this ...
Restaurant Policy Does Nothing To Improve Customer Service Quality
Some rules are put in place to improve customer service policy. If they don’t work, however, they can leave customers baffled and even angry. A ...
You Don’t Need Service Training To Change Rules That Don’t Work
It shouldn’t take a trip to a customer service training program for companies to identify and alter policies that work against them. When rules are ...
Take Steps To Improve Customer Service Quality
Kim in Colorado posed this question: “How do you find time to work on customer service when each day is already filled with seemingly impossible ...
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