Uplifting Blog
Service Improvement Process
9 Quick Questions to Improve Your Internal Service
Here are 9 quick questions to ask to improve the internal service you provide. These questions are so effective you can use them today and ...
The MSD Balloon Board Promotes Service Improvement Commitments, Actions, and Results
Uplifting Service Course Leaders from MSD (Merck) in Singapore have created a colourful and uplifting way to record and recognize positive service improvement actions taken ...
Perception Points vs. Process Points in Service Delivery
The focus on process improvement has been one of the key strategies for business success over the past 40 years. Whether simple checklists or complex ...
Use Internal Service Agreements to Boost Service Consistency
In many organizations where service is identified as an area for improvement, the problem is not poor service from every department or person, it is ...
Amazon does not ‘deliver customer service’, they build powerful partnerships.
Amazon’s customer service has always been recognized and applauded as world-class. This is remarkable, especially since it is a purely online retailer. Amazon has hardly ...
The ultimate value dimension
What are the seven characteristics of one-to-one service that matches every customer value dimension? Learn how to give each customer what they want, exactly when ...
Focusing with service improvement focus groups
Focus groups can be a gold-mine of valuable service improvement ideas, insights and suggestions. Here are some questions and tips to help you create engaging ...
Customer Experience 1.0 to 6.0. Where are you today?
Improving Customer Experience (CEX) is vital for success. While the term is common, maturity in this area is not. We classify an organization's attitude and ...
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