Uplifting Blog

Category: Service Leadership

UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future.

Ron Kaufman Named #1 Global Guru in Customer Service

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018.

Why Business Leaders Must Attend Service Training

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”

Redefining Service for the New World of Work

The nature of work keeps changing. And it’s determining who wins and who loses.

Fundamental service principles lead to a common service language

Fundamental service principles apply to everyone from leaders to frontline staff. This improves communication between internal and external service providers.

Gaining Buy-In for Your Culture Change

How can leaders effectively create a service culture transformation and ensure that all employees not only adopt, but also, embrace this change?

Rewire Your Culture Around Service—and Fix Your Toughest Problems Once and for All

The Year of Customer Delight: Global service guru Ron Kaufman explains why rewiring your culture around meaningful service can create happy customers, engaged employees, and increased profitability in 2015. Here, he shares the seven rules of service leadership that will get you started.

Human Resources: Take the Next Step Up and Serve the Customer

Traditionally, Human Resources has been considered an internal function whose role is attracting, developing, retaining, rewarding, and generally serving employees. This traditional view prevents many HR professionals from realizing their full value as contributors to the quality of a company’s external service. As HR professionals continue to seek new ways to add strategic value, this is a precious opportunity.

Human Resources: Take the Next Step Up and Serve the Customer

You can watch this blog post on Video here. (8:35) Traditionally, Human Resources has been considered an internal function whose role is attracting, developing, retaining, …

A Managers Guide to Exploring Service Culture Change

In a previous blog, I wrote about the critical action steps for managers before and after their team members experience service education. Managers also play a pivotal role in enabling a service culture change.

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