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How does uplifting service set your organization up for more success? My clients routinely see more revenue, profits, efficiency, customer loyalty, and employee satisfaction. And those results all stem from the process of building an exceptional service culture.
That’s because service is about understanding what others want, need, and value – and then finding ways to create the value they desire. And that is how individuals, organizations, communities, nations, and societies ALL create more SUCCESS.
My adopted home of Singapore proves it. Singapore is a tiny country located in a challenging region… and yet it’s been WILDLY successful.
Listen to hear how Singapore’s culture of mutual understanding and service has created GLOBAL success for the nation. And discover the lessons that Singapore can teach you about creating happier, healthier cultures.
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Below is an Autogenerated Transcript
The better I can understand the other person I’m working with, the more ready I will be to be able to take the kind of action that they will appreciate.Â
Singapore has had a profound impact on my life in that it is an extraordinarily pluralistic society, multicultural, multiracial, multi-religious, in a very volatile neighborhood, a tiny country, one little island that cannot afford to have a single enemy. So everything about the way Singapore operates internally is to cultivate a sense of community and harmony and mutual respect. Then the way it contributes to the world is really devoted to trying to get everybody to get along a bit better. Well, that aligns completely with my own values.
That’s absolutely an expression on a national scale and ultimately on a global scale of what I think each and every one of us should be doing on an individual scale, which is appreciating the differences between us, respecting one another, and finding ways to create a good, successful future together.Â
We are social creatures. We live in communities. We exist throughout our entire lives, dependent upon, engaged with, contributing to others in the world. Our success is necessarily dependent upon their response to what it is that we do. So then for me, each and every time I have an opportunity to interact with someone, I start out fascinated to find out who is this someone that I’m going to be engaging with.
What is it that they are interested? What are they concerned about? What do they care about? What’s the background that they come from? Because the better I can understand the other person I’m working with, whether it’s a vendor, a supplier, a customer, a client or a member of my team, the more ready I will be to be able to take the kind of action that they will appreciate.
That makes me more valuable. That makes us more valuable. That is what contributes to the foundation of our success.
