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The easier way to create game-changing results – in the video below.
If your organization is looking for big results, you may be tempted to take big swings and make huge transformations.
But bigger is not always better. Sometimes it’s the small, strategic adjustments that deliver disproportionately large outcomes.
When you identify the right leverage points and make precise changes, the impact ripples throughout your entire organization. And these seemingly minor modifications can shift performance, culture, and results in ways that massive initiatives often fail to achieve.
The key is knowing where to focus and how to implement changes that multiply their effect over time.
Watch this interview with Fiji Airways CEO Andre Viljoen for a real-life example of how one business used tiny adjustments to create massive results.
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Below is an Autogenerated Transcript
We recognize we have a challenge model. As a small airline that mainly serves a destination and holiday based country destination, traffic is inbound Malaysia holidaymakers. And as I say, holidaymakers have a lot of time, little money. They’re looking for good deals. On the other hand, business traffic, business people have little time and a lot of money. They’re paying top dollars, only their company is paying.
Now with 90% of this business model, all the people looking for good value. It’s challenging. Also, we offer one destination in the world called Fiji. And yes, we do connect some traffic through to the US and have other destinations, but our whole business holidaymakers come into Fiji, and we’re competing against airlines that serve the world other than their markets. So, we’re tiny; we have no market power. We don’t have a frequent flyer program because we only have… No holidaymakers coming to Fiji for their one holiday is going to join our frequent flyer program. So all these things coupled together. The biggest one is a lack of scale. You’re competing against giants that have.
So using all of that, we say Ron, then we need to improve one inch a day. How do we find a little something in every area in the business, bringing specialists from time to time, benchmark against the best, and a little one inch a day? And we’ve done it. We’ve become more efficient. We’ve managed to overcome the limitations of the business model, and we benchmark for the best. We stand alongside the Giants and give them a run for their money. So we’re very proud of it.
