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How good or bad is the service you provide? This is an essential question to answer about your business. But it’s also a tricky one! See why in this video..
You can’t take effective action to improve your customer service unless you have a clear idea of how good or bad your service is right now. But the problem is… it doesn’t matter what you think of your service. All that matters is what your customer thinks. Watch the video to see what I mean.
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Below is an Autogenerated Transcript
Ask you a question. How good or bad is your service? Who has the answer to that question?
Let’s try that again. Let’s back up here. Service is taking action to create value for someone else. How good or bad is your service? Who has the answer to that question? Right! The other person who you serve. It’s not your opinion that counts. It’s the other person’s.
Okay, now I want you to turn to your partner for a second, and I want you to answer this question. In your own thinking, in your own understanding and your own appreciation of your customer or your members or your colleagues, how good or bad is the service that you provide? Turn to your partner. You’ve got 30 seconds. You are honest with each other. Ready? Go.
